/* Prins Autogassystemen brand layer for osTicket */
:root {
    --prins-blue-900: #0f2f5f;
    --prins-blue-700: #1f4e8d;
    --prins-blue-100: #d9e9ff;
    --prins-orange-600: #ef7d00;
    --prins-orange-500: #ff8c1f;
    --prins-orange-100: #fff2e3;
    --prins-accent-line: #FFCB08;
    --prins-ink: #1f2a37;
    --prins-surface: #ffffff;
    --prins-surface-soft: #f4f8ff;
    --prins-border: #c5d7ef;
    --prins-shadow: 0 16px 42px -24px rgba(15, 47, 95, 0.45);
    --prins-shadow-soft: 0 10px 24px -16px rgba(15, 47, 95, 0.35);
    --prins-radius-md: 10px;
    --prins-radius-lg: 14px;
    --prins-console-900: #243C5A;
    --prins-console-800: #243C5A;
    --prins-console-700: #243C5A;
}

/* Final hard override: custom queue submenu trigger must never render white frame */
#customQ_nav .jb-overflowmenu-menu-primary li.item,
#customQ_nav ul li.item,
#customQ_nav li.top-queue.item,
#customQ_nav li.primary-only.item {
    background: transparent !important;
    border: 0 !important;
    border-radius: 0 !important;
    padding: 0 !important;
    margin: 0 1px 0 0 !important;
}

#customQ_nav .jb-overflowmenu-menu-primary li.item:hover,
#customQ_nav ul li.item:hover,
#customQ_nav li.top-queue.item:hover,
#customQ_nav li.primary-only.item:hover,
#customQ_nav .jb-overflowmenu-menu-primary li.item.open,
#customQ_nav .jb-overflowmenu-menu-primary li.item.dropdown.open,
#customQ_nav ul li.item.open,
#customQ_nav ul li.item.dropdown.open {
    background: transparent !important;
    border: 0 !important;
    box-shadow: none !important;
    padding: 0 !important;
}

#customQ_nav .jb-overflowmenu-menu-primary li.item > a,
#customQ_nav ul li.item > a,
#customQ_nav li.top-queue.item > a,
#customQ_nav li.primary-only.item > a {
    background: #243C5A !important;
    color: #f3f8ff !important;
    border: 0 !important;
    border-radius: 0 !important;
    min-width: 104px;
    height: 38px;
    line-height: 38px;
    padding: 0 12px !important;
    box-shadow: none !important;
}

#customQ_nav .jb-overflowmenu-menu-primary li.item:hover > a,
#customQ_nav ul li.item:hover > a,
#customQ_nav li.top-queue.item:hover > a,
#customQ_nav li.primary-only.item:hover > a,
#customQ_nav .jb-overflowmenu-menu-primary li.item.open > a,
#customQ_nav .jb-overflowmenu-menu-primary li.item.dropdown.open > a,
#customQ_nav ul li.item.open > a,
#customQ_nav ul li.item.dropdown.open > a,
#customQ_nav .jb-overflowmenu-menu-primary li.item > a.active,
#customQ_nav ul li.item > a.active {
    background: #2f4f77 !important;
    color: #ffffff !important;
    border: 0 !important;
    box-shadow: inset 0 -3px 0 #ffcb08, inset 0 0 0 1px rgba(255, 255, 255, 0.16) !important;
}

#customQ_nav .customQ-dropdown ul li:hover,
#customQ_nav .customQ-dropdown ul li:hover > a,
#customQ_nav .customQ-dropdown ul li:hover > span {
    background: #e8f2ff !important;
    color: #123f73 !important;
}

#customQ_nav .customQ-dropdown ul li:hover > a {
    box-shadow: inset 3px 0 0 #ffcb08;
}

#customQ_nav .customQ-dropdown,
#customQ_nav .jb-overflowmenu-menu-primary div.customQ-dropdown,
#customQ_nav .jb-overflowmenu-menu-secondary div.customQ-dropdown {
    background: linear-gradient(180deg, #2a4668 0%, #213a59 100%) !important;
    border: 1px solid rgba(187, 211, 238, 0.28) !important;
    border-radius: 10px !important;
    box-shadow: 0 14px 30px -18px rgba(8, 22, 41, 0.9) !important;
    color: #e6f1ff !important;
}

#customQ_nav .customQ-dropdown ul,
#customQ_nav .customQ-dropdown ul li,
#customQ_nav .customQ-dropdown ul li > a,
#customQ_nav .customQ-dropdown ul li > span,
#customQ_nav .customQ-dropdown li h4 {
    background: transparent !important;
    color: #e6f1ff !important;
}

#customQ_nav .customQ-dropdown li h4,
#customQ_nav .customQ-dropdown li.top-level {
    border-bottom: 1px solid rgba(187, 211, 238, 0.2) !important;
}

#customQ_nav .customQ-dropdown ul li > a,
#customQ_nav .customQ-dropdown ul li > span {
    padding-top: 7px;
    padding-bottom: 7px;
}

#customQ_nav .customQ-dropdown ul li:hover,
#customQ_nav .customQ-dropdown ul li:hover > a,
#customQ_nav .customQ-dropdown ul li:hover > span {
    background: rgba(112, 162, 219, 0.2) !important;
    color: #ffffff !important;
}

#customQ_nav .customQ-dropdown .queue-count,
#customQ_nav .customQ-dropdown .newItemQ {
    color: #ffb187 !important;
}

/* Keep queue counts in a fixed right column so numbers align neatly */
#customQ_nav .customQ-dropdown ul li {
    position: relative;
}

#customQ_nav .customQ-dropdown ul li > a.truncate,
#customQ_nav .customQ-dropdown ul li > a {
    display: block;
    padding-right: 64px !important;
}

#customQ_nav .customQ-dropdown .queue-count,
#customQ_nav .customQ-dropdown .newItemQ.queue-count {
    position: absolute;
    right: 12px;
    top: 50%;
    transform: translateY(-50%);
    min-width: 44px;
    text-align: right;
    float: none !important;
    font-variant-numeric: tabular-nums;
    font-feature-settings: "tnum" 1;
}

#customQ_nav .customQ-dropdown .queue-count .faded-more {
    display: inline-block;
    min-width: 3ch;
    text-align: right;
}

#customQ_nav .customQ-dropdown .add-queue {
    border-top: 1px solid rgba(187, 211, 238, 0.2);
    background: rgba(10, 22, 38, 0.22);
}

#customQ_nav .customQ-dropdown .add-queue a,
#customQ_nav .customQ-dropdown .add-queue a span {
    color: #d2e6ff !important;
}

#customQ_nav .customQ-dropdown .add-queue a {
    background: transparent !important;
}

#customQ_nav .customQ-dropdown .add-queue a span {
    opacity: 0.95 !important;
}

#customQ_nav .customQ-dropdown .add-queue a:hover,
#customQ_nav .customQ-dropdown .add-queue a:focus {
    color: #ffffff !important;
    text-decoration: none;
    background: rgba(112, 162, 219, 0.28) !important;
}

#customQ_nav .customQ-dropdown .add-queue a:hover span,
#customQ_nav .customQ-dropdown .add-queue a:focus span {
    color: #ffffff !important;
    opacity: 1 !important;
}

html,
body {
    background:
        radial-gradient(circle at 20% -10%, rgba(31, 78, 141, 0.14), transparent 45%),
        radial-gradient(circle at 90% 8%, rgba(239, 125, 0, 0.16), transparent 35%),
        linear-gradient(160deg, #edf4ff 0%, #f7fbff 45%, #fffaf4 100%);
    color: var(--prins-ink);
}

body,
input,
select,
textarea,
button {
    font-family: "Lato", "Trebuchet MS", "Verdana", sans-serif;
}

a,
.link {
    color: var(--prins-blue-700);
}

a:hover,
.link:hover {
    color: var(--prins-orange-600);
}

#container {
    width: 96vw;
    max-width: 1680px;
    margin: 10px auto 22px;
    border-radius: var(--prins-radius-lg);
    overflow: hidden;
    box-shadow: var(--prins-shadow);
}

#header {
    height: auto;
    min-height: 88px;
    border-left-color: var(--prins-border);
    border-right-color: var(--prins-border);
    border-top: 4px solid var(--prins-accent-line);
    background:
        linear-gradient(125deg, rgba(255, 255, 255, 0.98) 0%, rgba(236, 245, 255, 0.96) 100%);
    box-shadow: inset 0 -18px 26px -20px rgba(31, 78, 141, 0.45);
}

#logo {
    height: 76px;
    max-width: 460px;
    padding: 6px 0 6px 10px;
}

#logo img {
    max-height: 72px;
    max-width: 420px;
}

#header p,
#header #info {
    border-color: var(--prins-border);
    background: linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(236, 245, 255, 0.92));
    border-radius: var(--prins-radius-md);
    box-shadow: var(--prins-shadow-soft);
}

#nav,
#sub_nav {
    border-left-color: var(--prins-border);
    border-right-color: var(--prins-border);
}

#nav {
    background: linear-gradient(180deg, #edf4ff 0%, #e6f0ff 100%);
    border-bottom-color: var(--prins-border);
    padding-top: 6px;
    min-height: 38px;
}

#nav li {
    margin-bottom: 4px;
}

#nav li a {
    border-radius: 8px;
    transition: background-color 160ms ease, color 160ms ease, box-shadow 160ms ease;
}

#nav li a:hover,
#nav li a.active {
    box-shadow: 0 8px 14px -12px rgba(31, 78, 141, 0.8);
}

#sub_nav {
    min-height: 34px;
    background: #f5f9ff;
    border-top: 1px solid rgba(31, 78, 141, 0.1);
}

/* Client top navigation (Support Center / New Ticket / Check Status) */
#container > #nav {
    margin: 0 18px;
    padding: 8px 0 6px;
    min-height: 44px;
    height: auto;
    background: transparent;
    border: 0;
    border-top: 0;
    border-radius: 0;
    box-shadow: none;
}

#container > #nav li {
    display: inline-block;
    margin: 0 6px 4px 0;
}

#container > #nav li a {
    position: relative;
    height: 32px;
    line-height: 32px;
    margin-left: 0;
    padding: 0 14px 0 34px;
    border-radius: 999px;
    border: 1px solid transparent;
    color: #23466f;
    background-color: rgba(255, 255, 255, 0.65);
    background-image: none !important;
    background-position: 12px 50%;
    font-weight: 600;
    letter-spacing: 0.01em;
    transition: background-color 150ms ease, color 150ms ease, border-color 150ms ease, box-shadow 150ms ease;
}

#container > #nav li a::before {
    font-family: FontAwesome;
    font-size: 13px;
    line-height: 1;
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: #2a5f93;
}

#container > #nav li a.home::before { content: "\f015"; }
#container > #nav li a.kb::before { content: "\f02d"; }
#container > #nav li a.new::before { content: "\f145"; }
#container > #nav li a.status::before { content: "\f06e"; }
#container > #nav li a.tickets::before { content: "\f0f6"; }

#container > #nav li a:hover {
    background-color: #ffffff;
    border-color: rgba(31, 78, 141, 0.24);
    color: #133f73;
    text-decoration: none;
    box-shadow: 0 8px 16px -14px rgba(15, 47, 95, 0.8);
}

#container > #nav li a.active {
    background: linear-gradient(135deg, #dff0ff, #c8e5ff);
    border-color: rgba(31, 78, 141, 0.32);
    color: #123f73;
    box-shadow: 0 8px 16px -14px rgba(15, 47, 95, 0.9);
}

#container > #nav li a:hover::before,
#container > #nav li a.active::before {
    color: #184e81;
}

#nav li.active,
#nav li.inactive:hover {
    border-color: var(--prins-border);
}

#nav li.active {
    background: linear-gradient(180deg, #ffffff 0%, #f4f8ff 100%);
}

#nav .active a,
#sub_nav a.active {
    color: var(--prins-blue-900);
}

#content,
#pjax-container {
    background: linear-gradient(180deg, rgba(255, 255, 255, 0.96), rgba(247, 251, 255, 0.95));
    min-height: 62vh;
}

#content {
    padding: 16px 18px;
}

#content > .pull-right,
#content > .flush-right {
    margin-top: 2px;
}

#content .main-content,
#content .sidebar .content,
#content .thread-entry,
#content .message,
#content .response,
#content .ticket-info {
    background: rgba(255, 255, 255, 0.9);
    border: 1px solid rgba(31, 78, 141, 0.12);
    border-radius: var(--prins-radius-md);
    box-shadow: var(--prins-shadow-soft);
}

#content .main-content {
    padding: 14px;
}

#content h1,
#content h2,
#content h3 {
    color: #143d72;
    letter-spacing: 0.01em;
    margin-top: 0;
}

#content p,
#content li,
#content td,
#content th,
#content label {
    font-size: 14px;
}

#content table.list,
#content .table,
#pjax-container table.list,
#pjax-container .table {
    width: 100%;
    font-size: 13px;
    border-collapse: separate;
    border-spacing: 0;
    border: 1px solid rgba(31, 78, 141, 0.14);
    border-radius: 10px;
    overflow: hidden;
    background: #fff;
    box-shadow: var(--prins-shadow-soft);
}

#content table.list thead th,
#content .table > thead > tr > th,
#pjax-container table.list thead th,
#pjax-container .table > thead > tr > th {
    padding: 8px 10px;
    border-bottom: 1px solid var(--prins-border);
    background: linear-gradient(180deg, #eef6ff, #dfeeff);
    color: #103865;
    font-weight: 700;
}

#content table.list tbody td,
#content .table > tbody > tr > td,
#pjax-container table.list tbody td,
#pjax-container .table > tbody > tr > td {
    padding: 7px 10px;
    line-height: 1.3;
    border-bottom: 1px solid rgba(31, 78, 141, 0.12);
}

#content table.list tbody tr:nth-child(2n) td,
#content .table > tbody > tr:nth-child(2n) > td,
#pjax-container table.list tbody tr:nth-child(2n) td,
#pjax-container .table > tbody > tr:nth-child(2n) > td {
    background: rgba(233, 244, 255, 0.35);
}

#content table.list tbody tr:hover td,
#content .table > tbody > tr:hover > td,
#pjax-container table.list tbody tr:hover td,
#pjax-container .table > tbody > tr:hover > td {
    background: #fff6e7;
}

#content .flush-right,
#content .pull-right,
#pjax-container .flush-right,
#pjax-container .pull-right {
    margin-bottom: 6px;
}

#ticketTable {
    width: 100% !important;
}

#ticketTable th,
#ticketTable td {
    white-space: normal;
}

#ticketTable .truncate {
    max-width: none !important;
}

#content .main-content {
    width: auto !important;
    max-width: none !important;
    overflow: hidden;
}

#content .main-content table[width] {
    width: 100% !important;
}

#content .main-content img {
    max-width: 100%;
    height: auto;
}

#content .sidebar {
    max-width: 340px;
}

#content .sidebar .content {
    padding: 12px;
}

.front-page-button .button,
.front-page-button .blue.button,
.front-page-button .green.button {
    width: 100%;
    min-height: 40px;
    line-height: 38px;
    font-size: 22px;
    font-weight: 600;
    letter-spacing: 0.01em;
    border-radius: 10px;
    margin-bottom: 10px;
}

input[type="text"],
input[type="email"],
input[type="password"],
input[type="search"],
input[type="number"],
select,
textarea {
    border: 1px solid rgba(31, 78, 141, 0.22);
    border-radius: 8px;
    background: #fff;
    padding: 6px 10px;
    transition: border-color 140ms ease, box-shadow 140ms ease;
}

/* Ensure native select labels remain fully readable in all admin forms */
select,
select option,
select optgroup {
    color: #102a49 !important;
}

select {
    background-color: #ffffff !important;
    border-color: rgba(31, 78, 141, 0.28) !important;
    font-weight: 400;
    min-height: 30px;
    height: 30px;
    line-height: 1.25;
    text-shadow: none !important;
    padding: 4px 10px !important;
}

select option {
    background: #ffffff;
}

select:disabled,
select[disabled] {
    color: #5f6f83 !important;
    background-color: #f2f6fb !important;
}

input[type="text"]:focus,
input[type="email"]:focus,
input[type="password"]:focus,
input[type="search"]:focus,
input[type="number"]:focus,
select:focus,
textarea:focus {
    border-color: var(--prins-blue-700);
    color: #0e2a4d !important;
    box-shadow: 0 0 0 3px rgba(31, 78, 141, 0.14);
    outline: none;
}

#footer {
    margin-top: 8px;
    padding: 14px 8px 12px;
    border-top: 1px solid rgba(31, 78, 141, 0.14);
    background: rgba(255, 255, 255, 0.76);
}

#footer p,
#footer #poweredBy {
    display: none !important;
}

#footer {
    margin-top: 0;
    padding: 0;
    border-top: 0;
    background: transparent;
    min-height: 0;
}

/* Staff console layout inspired by modern support dashboards */
#pjax-container {
    display: grid;
    grid-template-columns: 238px 1fr;
    grid-template-areas:
        "nav subnav"
        "nav content";
    column-gap: 0;
    row-gap: 0;
    border: 1px solid rgba(17, 44, 82, 0.22);
    border-top: 0;
    border-radius: 0 0 14px 14px;
    overflow: hidden;
    box-shadow: 0 18px 36px -24px rgba(10, 33, 66, 0.85);
    background: var(--prins-console-900);
}

#container > #header {
    background: #243C5A;
    border-left: 1px solid rgba(8, 27, 53, 0.65);
    border-right: 1px solid rgba(8, 27, 53, 0.65);
    border-top: 3px solid var(--prins-accent-line);
    border-bottom: 0;
    box-shadow: none;
}

#container > #header #info,
#container > #header p {
    background: rgba(255, 255, 255, 0.08);
    border-color: rgba(255, 255, 255, 0.16);
    color: #e8f0fb;
}

/* Client header has two stacked <p> blocks (auth + languages): keep those flat */
#container > #header .pull-right p {
    background: transparent;
    border: 0;
    box-shadow: none;
    margin: 6px 10px;
    padding: 0;
}

#container > #header .pull-right p a:not(.flag) {
    background: transparent;
    border: 0;
    box-shadow: none;
}

#container > #header a {
    color: #f3f8ff;
}

#container > #header a:hover {
    color: #ffd197;
}

#container > #header #logo {
    height: 78px;
}

#pjax-container > #nav {
    grid-area: nav;
    border: 0;
    margin: 0;
    padding: 10px 8px;
    min-height: 100%;
    background: #243C5A;
    white-space: normal;
}

#pjax-container > #nav > li {
    display: block;
    margin: 0 0 6px;
}

#pjax-container > #nav > li.active,
#pjax-container > #nav > li.inactive {
    min-width: 0;
    width: auto;
    height: auto;
    padding: 0;
    border: 0;
    border-radius: 0;
    position: static;
}

#pjax-container > #nav > li.active,
#pjax-container > #nav > li.inactive:hover {
    box-shadow: none;
    border-color: transparent;
    background: transparent;
}

#pjax-container > #nav > li > a {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 40px;
    padding: 0 12px;
    border-radius: 8px;
    color: #d4e2f4;
    background: transparent;
    border: 1px solid transparent;
    text-decoration: none;
}

#pjax-container > #nav > li.active > a,
#pjax-container > #nav > li > a.active,
#pjax-container > #nav > li > a:hover {
    color: #ffffff;
    background: rgba(56, 171, 224, 0.18);
    border-color: rgba(90, 188, 236, 0.35);
    box-shadow: none;
}

#pjax-container > #nav > li.active > a,
#pjax-container > #nav > li > a.active {
    background: linear-gradient(90deg, rgba(56, 171, 224, 0.24), rgba(56, 171, 224, 0.08));
    border-left: 1px solid rgba(90, 188, 236, 0.35);
    box-shadow: inset 3px 0 0 #38abe0;
}

#pjax-container > #sub_nav {
    grid-area: subnav;
    border: 0;
    margin: 0;
    padding: 8px 10px;
    min-height: 48px;
    background: linear-gradient(180deg, #355172 0%, #2b4461 100%);
    white-space: nowrap;
    overflow-x: auto;
}

#pjax-container > #sub_nav > li {
    display: inline-block;
    margin-right: 6px;
}

#pjax-container > #sub_nav > li > a {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 112px;
    text-align: center;
    border-radius: 8px;
    border: 1px solid transparent;
    background: rgba(255, 255, 255, 0.12);
    background-image: none !important;
    color: #dbe9f8;
    padding: 7px 14px;
    line-height: 1.25;
}

#pjax-container > #sub_nav > li > a::before {
    font-family: FontAwesome;
    font-size: 12px;
    line-height: 1;
    color: #dbe9f8;
    margin-right: 7px;
}

#pjax-container > #sub_nav > li > a.open::before { content: "\f0f6"; }
#pjax-container > #sub_nav > li > a.answered::before { content: "\f00c"; }
#pjax-container > #sub_nav > li > a.mine::before { content: "\f007"; }
#pjax-container > #sub_nav > li > a.closed::before { content: "\f023"; }
#pjax-container > #sub_nav > li > a.search::before { content: "\f002"; }
#pjax-container > #sub_nav > li > a.new::before { content: "\f067"; }

#pjax-container > #sub_nav > li.active > a,
#pjax-container > #sub_nav > li > a:hover,
#pjax-container > #sub_nav > li > a.active {
    background: linear-gradient(135deg, #38abe0, #2994cd);
    border-color: rgba(255, 255, 255, 0.22);
    color: #fff;
    text-decoration: none;
}

#pjax-container > #sub_nav > li.active > a::before,
#pjax-container > #sub_nav > li > a:hover::before,
#pjax-container > #sub_nav > li > a.active::before {
    color: #fff;
}

/* Real staff subnav markup is a <nav> wrapper containing #sub_nav */
#pjax-container > nav {
    grid-area: subnav;
    position: relative;
    margin: 0;
    padding: 8px 10px;
    min-height: 50px;
    background: #243C5A;
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
    overflow: visible;
}

#pjax-container > nav #sub_nav {
    margin: 0;
    padding: 0;
    border: 0;
    background: transparent;
    height: auto;
    line-height: normal;
    white-space: nowrap;
    overflow: visible;
}

#pjax-container > nav #sub_nav > li {
    display: inline-block;
    position: relative;
    margin: 0;
    vertical-align: top;
}

#pjax-container > nav #sub_nav > li + li {
    margin-left: 0;
}

#pjax-container > nav #sub_nav > li > a {
    display: inline-block;
    min-width: 104px;
    height: 38px;
    line-height: 38px;
    padding: 0 12px;
    border-radius: 0;
    border: 0;
    background: #243C5A;
    background-image: none !important;
    color: #f3f8ff;
    text-decoration: none;
    font-weight: 600;
    transition: background-color 140ms ease, border-color 140ms ease, color 140ms ease, box-shadow 140ms ease;
}

#pjax-container > nav #sub_nav > li + li > a {
    box-shadow: none;
}

#pjax-container > nav #sub_nav > li > a::before {
    content: none !important;
}

#pjax-container > nav #sub_nav > li > a:hover,
#pjax-container > nav #sub_nav > li.active > a,
#pjax-container > nav #sub_nav > li > a.active {
    background: #2f4f77;
    border: 0;
    color: #ffffff;
    box-shadow: inset 0 -3px 0 #ffcb08, inset 0 0 0 1px rgba(255, 255, 255, 0.16);
}

#pjax-container > nav #sub_nav > li > a:hover {
    background: #2f4f77;
    border: 0;
    color: #ffffff;
    box-shadow: inset 0 -3px 0 #ffcb08, inset 0 0 0 1px rgba(255, 255, 255, 0.16);
}

/* Keep submenu trigger tabs dark when dropdown/open classes are applied */
#pjax-container > nav #sub_nav > li.open > a,
#pjax-container > nav #sub_nav > li.open > a:hover,
#pjax-container > nav #sub_nav > li.open > a:focus,
#pjax-container > nav #sub_nav > li.dropdown.open > a,
#pjax-container > nav #sub_nav > li.dropdown.open > a:hover,
#pjax-container > nav #sub_nav > li.dropdown.open > a:focus,
#pjax-container > nav #sub_nav.nav > li.open > a,
#pjax-container > nav #sub_nav.nav > li.open > a:hover,
#pjax-container > nav #sub_nav.nav > li.open > a:focus {
    background: #2f4f77 !important;
    border: 0 !important;
    color: #ffffff !important;
    box-shadow: inset 0 -3px 0 #ffcb08, inset 0 0 0 1px rgba(255, 255, 255, 0.16) !important;
}

#pjax-container > nav #sub_nav > li > a:focus {
    outline: none;
    box-shadow: none;
}

/* Legacy custom queue hover styles add white frames; neutralize them */
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item {
    padding: 0;
    margin: 0 1px 0 0;
    border: 0;
    border-radius: 0;
    background: transparent;
}

#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item:hover {
    padding: 0;
    background: transparent;
    border: 0 !important;
}

#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item > a,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item:hover > a,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item > a.active {
    display: inline-block;
    min-width: 104px;
    height: 38px;
    line-height: 38px;
    padding: 0 12px;
    border: 0 !important;
    border-radius: 0;
    background: #243C5A;
    color: #f3f8ff;
    background-image: none !important;
    box-shadow: none !important;
}

#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item + li.item > a {
    box-shadow: none;
}

#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item:hover > a,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item > a.active {
    background: #2f4f77;
    border: 0 !important;
    color: #ffffff;
    box-shadow: inset 0 -3px 0 #ffcb08, inset 0 0 0 1px rgba(255, 255, 255, 0.16) !important;
}

#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item:hover,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item:hover > a,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item > a.active {
    background-color: #2f4f77 !important;
    border-color: transparent !important;
    border-top: 0 !important;
    border-left: 0 !important;
    border-right: 0 !important;
    padding: 0 !important;
}

#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item:hover > a,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item > a.active {
    background: #2f4f77 !important;
    box-shadow: inset 0 -3px 0 #ffcb08, inset 0 0 0 1px rgba(255, 255, 255, 0.16) !important;
}

#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item.open > a,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item.open > a:hover,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item.open > a:focus,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item.dropdown.open > a,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item.dropdown.open > a:hover,
#pjax-container > nav #customQ_nav .jb-overflowmenu-menu-primary li.item.dropdown.open > a:focus {
    background: #2f4f77 !important;
    border: 0 !important;
    color: #ffffff !important;
    box-shadow: inset 0 -3px 0 #ffcb08, inset 0 0 0 1px rgba(255, 255, 255, 0.16) !important;
}

/* Remove legacy overflow separator line on the far right of sub nav */
#pjax-container > nav #sub_nav .jb-overflowmenu .jb-overflowmenu-container,
#pjax-container > nav #customQ_nav .jb-overflowmenu .jb-overflowmenu-container {
    border: 0 !important;
    border-left: 0 !important;
    border-right: 0 !important;
    border-bottom: 0 !important;
    background: transparent !important;
    box-shadow: none !important;
}

#pjax-container > nav #sub_nav .jb-overflowmenu .jb-overflowmenu-container > a.jb-overflowmenu-menu-secondary-handle,
#pjax-container > nav #customQ_nav .jb-overflowmenu .jb-overflowmenu-container > a.jb-overflowmenu-menu-secondary-handle {
    border: 0 !important;
    background: transparent !important;
    box-shadow: none !important;
}

/* Extra hard override for helper-position container (renders as 1px white line) */
#pjax-container > nav .jb-overflowmenu-container.jb-overflowmenu-helper-postion,
#pjax-container > nav .jb-overflowmenu .jb-overflowmenu-container.jb-overflowmenu-helper-postion {
    border-left: 0 !important;
    border-right: 0 !important;
    border-bottom: 0 !important;
    background-color: #243C5A !important;
    box-shadow: none !important;
}

#pjax-container > nav .jb-overflowmenu-container.jb-overflowmenu-helper-postion > a.jb-overflowmenu-menu-secondary-handle {
    border-right: 0 !important;
    background-color: #243C5A !important;
    box-shadow: none !important;
}

#pjax-container > nav #sub_nav > li > ul {
    display: none;
    position: absolute;
    top: 100%;
    left: 0;
    min-width: 220px;
    z-index: 60;
    margin: 0;
    padding: 6px 0;
    list-style: none;
    background: #f8fbff;
    border: 1px solid #cbdaf0;
    box-shadow: 0 12px 24px -16px rgba(9, 28, 54, 0.75);
}

#pjax-container > nav #sub_nav > li:hover > ul {
    display: block;
}

#pjax-container > nav #sub_nav > li > ul > li {
    display: block;
    margin: 0;
}

#pjax-container > nav #sub_nav > li > ul > li > a {
    display: block;
    min-width: 0;
    height: auto;
    line-height: 1.3;
    padding: 8px 12px;
    border: 0;
    border-radius: 0;
    background: transparent;
    color: #214870;
}

#pjax-container > nav #sub_nav > li > ul > li > a:hover {
    background: #e9f2ff;
    color: #123f73;
    box-shadow: inset 3px 0 0 #ffcb08;
}

#pjax-container > #content {
    grid-area: content;
    margin: 0;
    padding: 14px;
    min-height: 74vh;
    background: #f4f8fd;
}

#pjax-container > #content .table,
#pjax-container > #content table.list {
    border-color: rgba(18, 45, 82, 0.2);
}

#msg_notice,
.notice-banner,
#notice_bar {
    border-color: #4e9f39;
    background-color: #ebffe8;
}

#msg_warning,
.warning-banner,
#warning_bar {
    border-color: var(--prins-orange-600);
    background-color: var(--prins-orange-100);
}

#msg_error,
.error-banner,
#error_bar {
    border-color: #b3261e;
    background-color: #fff1f0;
}

input[type="submit"],
input[type="button"],
input[type="reset"],
.button,
.green.button,
.red.button,
.action-button {
    border: 1px solid rgba(15, 47, 95, 0.22);
    border-radius: 8px;
    color: #fff;
    background: linear-gradient(135deg, var(--prins-blue-700), var(--prins-blue-900));
    box-shadow: 0 8px 14px -10px rgba(15, 47, 95, 0.85);
}

input[type="submit"]:hover,
input[type="button"]:hover,
input[type="reset"]:hover,
.button:hover,
.green.button:hover,
.red.button:hover,
.action-button:hover {
    background: linear-gradient(135deg, var(--prins-orange-500), var(--prins-orange-600));
    color: #fff;
    text-decoration: none;
}

/* Ticket action toolbar: improve icon contrast and active/open visibility */
.action-button i,
.button i,
input[type="button"] i,
input[type="submit"] i,
input[type="reset"] i {
    color: #ffffff !important;
    opacity: 1;
    text-shadow: 0 1px 0 rgba(0, 0, 0, 0.26);
}

.action-button.muted {
    color: #ffffff !important;
    background: linear-gradient(135deg, #24579f, #173f7f) !important;
    border-color: rgba(8, 33, 72, 0.55) !important;
    box-shadow: 0 8px 14px -10px rgba(8, 33, 72, 0.9), inset 0 0 0 1px rgba(255, 255, 255, 0.1) !important;
}

.action-button.muted i.icon-caret-down {
    color: #ffffff !important;
    opacity: 0.95;
}

.action-button:hover,
.action-button:focus,
.action-button:active {
    color: #ffffff !important;
}

.action-button:focus-visible {
    outline: 2px solid #ffcb08;
    outline-offset: 1px;
}

.action-button.active,
.action-button[aria-expanded="true"],
.action-button[aria-pressed="true"],
.button-group.open > .action-button {
    background: linear-gradient(135deg, #2f6fba, #1e5396) !important;
    border-color: rgba(255, 255, 255, 0.42) !important;
    box-shadow: inset 0 -3px 0 #ffcb08, 0 10px 16px -12px rgba(7, 27, 58, 0.95) !important;
}

/* Client sign-in page button: force readable contrast */
#clientLogin input.btn,
#clientLogin input[type="submit"] {
    color: #ffffff !important;
    background: linear-gradient(135deg, var(--prins-blue-700), var(--prins-blue-900)) !important;
    border: 1px solid rgba(15, 47, 95, 0.45) !important;
    border-radius: 8px;
    min-width: 118px;
    min-height: 34px;
    font-size: 14px;
    font-weight: 700;
    letter-spacing: 0.01em;
    text-shadow: none;
    box-shadow: 0 8px 14px -10px rgba(15, 47, 95, 0.85);
}

#clientLogin input.btn:hover,
#clientLogin input[type="submit"]:hover {
    background: linear-gradient(135deg, var(--prins-orange-500), var(--prins-orange-600)) !important;
}

#loginBody {
    background:
    radial-gradient(circle at 84% 10%, rgba(255, 203, 8, 0.16), transparent 38%),
    linear-gradient(155deg, #243C5A 0%, #1c3758 48%, #132b46 100%);
}

#loginBody #background,
#loginBody #brickwall {
    filter: saturate(110%) contrast(102%);
}

#loginBox {
    border-radius: 14px;
    box-shadow: 0 20px 42px -24px rgba(0, 0, 0, 0.9);
}

#loginBox:after {
    background: linear-gradient(172deg, rgba(72, 101, 136, 0.94), rgba(50, 76, 109, 0.94));
    border: 1px solid rgba(179, 209, 241, 0.32);
    border-radius: 14px;
}

#loginBox,
#loginBox a {
    color: #ecf4ff;
}

/* Hide default osTicket powered-by badge on SCP login page */
#loginBody #poweredBy {
    display: none !important;
}

#loginBox input[type="submit"] {
    width: 100%;
    height: 36px;
    line-height: 34px;
    font-weight: 700;
    letter-spacing: 0.02em;
}

#container {
    animation: prinsFadeIn 320ms ease-out;
}

@keyframes prinsFadeIn {
    from {
        opacity: 0;
        transform: translateY(8px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@media (max-width: 1024px) {
    #container {
        width: calc(100% - 20px);
        margin: 10px;
        border-radius: 10px;
    }

    #header p,
    #header #info {
        max-width: 58%;
    }

    #content {
        padding: 12px;
    }

    #content .sidebar {
        max-width: 300px;
    }

    #pjax-container {
        grid-template-columns: 190px 1fr;
    }

    #pjax-container > #sub_nav > li > a {
        min-width: 94px;
    }

    #pjax-container > nav {
        padding: 8px;
    }

    #pjax-container > nav #sub_nav > li > a {
        min-width: 94px;
    }
}

@media (max-width: 768px) {
    #header {
        height: auto;
        min-height: 76px;
    }

    #header p,
    #header #info {
        float: none;
        max-width: 100%;
        margin: 8px;
    }

    #logo {
        max-width: 100%;
        height: auto;
    }

    #nav,
    #sub_nav {
        height: auto;
        line-height: 1.3;
        white-space: normal;
        padding: 8px 10px;
    }

    #container > #nav {
        margin: 0 8px;
        padding: 8px 0 6px;
        border-radius: 0;
    }

    #container > #nav li a {
        height: 30px;
        line-height: 30px;
        padding: 0 12px 0 30px;
        font-size: 13px;
        background-position: 10px 50%;
    }

    #nav > li {
        margin: 3px 4px;
    }

    #loginBox {
        position: relative;
        left: auto;
        top: auto;
        margin: 30px auto;
        width: calc(100% - 24px);
        max-width: 410px;
    }

    #content {
        padding: 8px;
    }

    #content .main-content,
    #content .sidebar .content {
        padding: 10px;
    }

    .front-page-button {
        width: 100%;
    }

    #content .sidebar {
        float: none !important;
        max-width: none;
        width: 100%;
        margin-bottom: 12px;
    }

    #content .main-content {
        width: 100% !important;
        max-width: none !important;
    }

    #pjax-container {
        display: block;
        border-radius: 10px;
    }

    #pjax-container > #nav,
    #pjax-container > #sub_nav,
    #pjax-container > #content {
        display: block;
        width: 100%;
    }

    #pjax-container > #nav {
        padding: 8px;
    }

    #pjax-container > #nav > li {
        display: inline-block;
        margin: 0 4px 6px 0;
    }

    #pjax-container > #nav > li > a {
        padding: 8px 10px;
    }

    #pjax-container > #sub_nav {
        padding: 6px 8px;
    }

    #pjax-container > nav {
        padding: 6px 8px;
    }

    #pjax-container > nav #sub_nav > li > a {
        min-width: 86px;
        min-height: 34px;
        padding: 0 10px;
        font-size: 13px;
    }

    #content table.list,
    #content .table,
    #pjax-container table.list,
    #pjax-container .table {
        font-size: 12px;
    }

    #content table.list thead th,
    #content .table > thead > tr > th,
    #pjax-container table.list thead th,
    #pjax-container .table > thead > tr > th,
    #content table.list tbody td,
    #content .table > tbody > tr > td,
    #pjax-container table.list tbody td,
    #pjax-container .table > tbody > tr > td {
        padding: 6px;
    }
}